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Returns can be requested within 30 days of the date of order date. Returns of products marked “final sale” will not be accepted. All items of return must be unworn, unwashed, in their original condition.

To track your order, enter your order number and email address:

To track your order, please enter the tracking number you received in the shipping confirmation email

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Order Cancellation : Once you have placed your order, it is no longer possible to cancel it. If your order has not yet been shipped, you can always try contacting us by email to see if your order can be cancelled and we will do our best to assist you. Depending on our volume of orders received, we may or may not be able to cancel it in time. If you order has not been cancelled in time before it was shipped, please refer yourself to our return policy.
 
Damaged Items : If you have received a damaged item, you must contact us within 1 week of receiving your order with the following information.
  1.  Your order number.
  2. Pictures which show the damage
  3.  Small explanation of the problem.
We will review your case and assist you as quickly as possible. Do not send back the damaged item before getting the approval by a member of our team.
 
Change or modify my order : Once your order has been placed and you would like to add or change an item, contact us by email as soon as possible. If we catch it on time, we will be able to apply the changes. Unfortunately, once your order has been shipped, we are not able to modify it. If the order was already shipped, you will be able to return the items you received for an exchange if they were not marked as final sale, or place a new order with the additional items.
We try our best to ship all orders within 24h of purchase but cannot guarantee that it will always be possible. Please note that it can take up to 48h for our shipping courier to pick up your order once it’s ready to ship.

You can find the shipping information on the invoice you’ve received by email or in your account.
 
From the moment your order is shipped, the amount of time it takes to reach you depends on the shipping method you have selected. You can find the shipping information on the invoice you’ve received by email.

Privacy Policy

Effective Date: 2024/06/23

Welcome to Warmblood Swimwear. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, warmbloodswimwear.com. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

Information We Collect

Personal Data

  • Identifiable Information: We may collect personally identifiable information, such as your name, shipping address, email address, and telephone number when you register for an account or place an order.
  • Payment Information: We collect payment information, such as credit card numbers, when you purchase our products.

Non-Personal Data

  • Usage Data: We may collect information on how the website is accessed and used. This usage data may include your computer’s IP address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, and other diagnostic data.

How We Use Your Information

We use the information we collect in the following ways:

  • To provide and maintain our service: Including to monitor the usage of our service.
  • To manage your account: To manage your registration as a user of the service.
  • For the performance of a contract: The development, compliance, and undertaking of the purchase contract for the products you have purchased or any other contract with us through the service.
  • To contact you: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication regarding updates or informative communications related to functionalities, products, or contracted services, including security updates.
  • To provide customer support: To address and manage your requests to us.
  • To improve our service: To gather analysis or valuable information so that we can improve our website, products, services, and user experience.
  • To provide you with news and offers: To provide you with news, special offers, and general information about other goods, services, and events which we offer unless you have opted not to receive such information.
  • To detect and prevent fraud: To detect and prevent fraudulent transactions and other illegal activities.

Sharing Your Information

We may share your personal information in the following situations:

  • With service providers: We may share your personal information with service providers to monitor and analyze the use of our service, to contact you, to facilitate our service, or to perform service-related services.
  • For business transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • With affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
  • With your consent: We may disclose your personal information for any other purpose with your consent.

Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Warmblood Swimwear Terms and Conditions

Welcome to Warmblood Swimwear! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions of use. Please read them carefully. If you do not agree to these terms and conditions, please do not use our website.

1. General

1.1. These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

1.2. You must be at least 18 years of age to use our website. By using our website and by agreeing to these terms and conditions, you warrant and represent that you are at least 18 years of age.

1.3. Our website uses cookies. By using our website and agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy policy.

2. License to Use Website

2.1. Unless otherwise stated, Warmblood Swimwear and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

2.2. You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

2.3. You must not:

  • Republish material from this website (including republication on another website).
  • Sell, rent, or sub-license material from the website.
  • Show any material from the website in public.
  • Reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose.
  • Edit or otherwise modify any material on the website.
  • Redistribute material from this website, except for content specifically and expressly made available for redistribution.

3. Acceptable Use

3.1. You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.

3.2. You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit, or other malicious computer software.

3.3. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction, and data harvesting) on or in relation to our website without our express written consent.

3.4. You must not use our website to transmit or send unsolicited commercial communications.

3.5. You must not use our website for any purposes related to marketing without our express written consent.

4. Products and Pricing

4.1. All products listed on our website are subject to availability. We reserve the right to discontinue any product at any time.

4.2. We strive to ensure that all details, descriptions, and prices appearing on the website are accurate, however, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will treat the order as canceled. If you cancel and you have already paid for the goods, you will receive a full refund.

5. Orders and Payment

5.1. When you place an order, you will receive an acknowledgment e-mail confirming receipt of your order. This email will only be an acknowledgment and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by email that the goods which you ordered have been dispatched to you.

5.2. We accept payment via major credit cards and other methods specified on our website. All payments are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment, we will not be liable for any delay or non-delivery.

6. Delivery

6.1. We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions.

6.2. We will aim to deliver the goods by the date quoted for delivery, but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period.

7. Returns and Refunds

7.1. If you are not satisfied with your purchase, you may return it to us in its original condition within 30 days of receipt for a refund or exchange. Please refer to our Returns Policy for detailed information.

7.2. We will not be responsible for the costs of returning items unless they are defective or delivered in error.

8. Limitation of Liability

8.1. The material displayed on our website is provided without any guarantees, conditions, or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law, Warmblood Swimwear and its suppliers, content providers, and advertisers hereby expressly exclude all conditions, warranties, and other terms which might otherwise be implied by statute, common law, or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data, or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance, or failures of this website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law, or otherwise.

9. Indemnity

9.1. You agree to indemnify, defend and hold harmless Warmblood Swimwear, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages, and/or costs (including, but not limited to, legal fees) arising from your use of this website or your breach of these Terms and Conditions.

10. Variation

10.1. Warmblood Swimwear shall have the right in its absolute discretion at any time and without notice to amend, remove, or vary the Services and/or any page of this Website.

11. Severability

11.1. If any part of these terms and conditions is deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of any remaining provisions.

12. Entire Agreement

12.1. These terms and conditions constitute the entire agreement between you and Warmblood Swimwear in relation to your use of this website and supersede all previous agreements in respect of your use of this website.

13. Law and Jurisdiction

13.1. These terms and conditions will be governed by and construed in accordance with the laws of Canada and the United States of America, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of Canada.

14. Contact Information

14.1. If you have any questions about these Terms and Conditions, please contact us at info@warmbloodswimwear.com .

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